Privacy Policy of Cosmic Journey Guide

1. Introduction Cosmic Journey Guide ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, mobile applications, online services, and any other products or services that link to this Privacy Policy (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy and the laws of the United Arab Emirates (UAE). If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. Who We Are Cosmic Journey Guide operates in the entertainment sector in the UAE and focuses on excursions, museums of the Arab Emirates, our visitor planning guide for UAE museums, the Museum of the Future, price comparison for museums of the Arab Emirates, family weekend vacations, time travel–themed experiences, reviews of the Museum of the Future, and feedback.

3. Information We Collect We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

• Identification data: name, surname, username or similar identifier.
• Contact details: email address, phone number, postal address, and other similar contact data.
• Booking and purchase information: details related to ticket reservations, excursion bookings, purchases of our guidebook to museums of the Arab Emirates, and related payment details (processed via secure third-party payment providers).
• Feedback and reviews: information you provide when you submit reviews of the Museum of the Future or other museums, send feedback, participate in surveys, contests, or promotions, or contact our customer support.
• Communication content: any content you send to us via email, web forms, social media, or other communication channels.

3.2 Information Collected Automatically When you use our Services, we may automatically collect:

• Device and technical data: IP address, browser type and version, device type, operating system, language settings, and other technical identifiers.
• Usage data: pages visited, links clicked, time and date of visits, time spent on pages, referring URLs, search queries related to excursions, museums of the Arab Emirates, price comparison for museums, and other online activities.
• Location data: approximate location based on IP address or, if you permit, precise location data from your device (for example, to show museums or excursions near you in the UAE).

3.3 Data from Third Parties We may receive information about you from third parties, including:

• Ticketing and booking partners.
• Payment service providers.
• Analytics providers and advertising networks.
• Social media platforms, if you interact with our pages, share content, or log in through a social media account.

4. Legal Basis for Processing (UAE Context) Where applicable and to the extent required by local regulations, we process your personal data on one or more of the following legal bases:

   • Your consent.
   • Performance of a contract with you or to take steps at your request before entering into such a contract (e.g., booking excursions, purchasing a guidebook).
   • Compliance with legal obligations under UAE law.
   • Legitimate interests pursued by us or a third party, provided that such interests are not overridden by your rights and interests (e.g., improving Services, fraud prevention, securing our systems, and marketing similar services).

5. How We Use Your Information We use personal data for the following purposes:

5.1 Service Provision and Operations

• To provide, operate, and maintain our Services.
• To process bookings, payments, and orders, including the our visitor planning guide for UAE museums.
• To manage your account, if applicable.
• To provide information on excursions, museums of the Arab Emirates, the Museum of the Future, and other entertainment offerings.

5.2 Personalization and Improvement

• To personalize your experience, including suggesting family weekend vacations, price comparison for museums of the Arab Emirates, and time travel–themed experiences.
• To remember your preferences and settings.
• To analyze and improve the functionality, performance, and security of our Services.

5.3 Marketing and Communications

• To send you service-related announcements and administrative messages.
• To provide you with marketing communications, newsletters, offers, promotions, or updates related to excursions, museums of the Arab Emirates, guidebook sales, reviews of the Museum of the Future, and related entertainment services, in accordance with applicable law and your communication preferences.
• To ask for your feedback and reviews to improve our Services.

5.4 Safety, Security, and Legal Compliance

• To protect the security and integrity of our Services, systems, and users.
• To detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
• To comply with legal obligations and respond to lawful requests from authorities in the UAE or other jurisdictions where applicable.
• To establish, exercise, or defend legal claims.

6. Cookies and Similar Technologies We use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to:
   • Recognize you across sessions and devices.
   • Remember your preferences and settings.
   • Analyze how our Services are used, including interest in excursions, museums of the Arab Emirates, Museum of the Future reviews, and price comparisons.
   • Provide relevant advertising and measure its effectiveness.

You can control cookies through your browser settings and other tools. However, disabling certain cookies may affect the functionality or performance of the Services.

7. How We Share Your Information We do not sell your personal data. We may share your personal data with:

7.1 Service Providers and Partners

• IT, hosting, analytics, and cloud service providers.
• Payment processors and financial institutions.
• Ticketing, booking, and excursion partners (for example, when you purchase tickets to the Museum of the Future or other museums through us).
• Marketing, advertising, and communication partners who help us deliver and analyze campaigns.

7.2 Business Transfers In connection with any merger, acquisition, restructuring, sale of assets, or similar transaction involving Cosmic Journey Guide, your personal data may be transferred as part of the business assets.

7.3 Legal and Regulatory Disclosures We may disclose your information:

• If required by law, regulation, or court order in the UAE or other applicable jurisdictions.
• To government or law enforcement authorities where necessary to comply with legal or regulatory obligations, or to protect our rights, users, or the public.

8. International Data Transfers Your information may be transferred to and processed in countries outside the UAE, which may have data protection laws that differ from those in the UAE. Where we transfer your personal data internationally, we will take appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable legal requirements.

9. Data Retention We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

   • Providing our Services and completing your bookings or purchases.
   • Complying with legal, tax, accounting, or reporting obligations.
   • Resolving disputes and enforcing our agreements.

When personal data is no longer required, we will delete it or anonymize it, or if this is not possible (for example, due to backup archives), we will securely store it and isolate it from further processing until deletion is possible.

10. Data Security We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights and Choices Depending on applicable law, you may have some or all of the following rights regarding your personal data:

    • Access: to request access to the personal data we hold about you.
    • Correction: to request that we correct inaccurate or incomplete data.
    • Deletion: to request the deletion of your personal data, subject to legal obligations and legitimate interests.
    • Restriction: to request that we limit the processing of your personal data in specific circumstances.
    • Objection: to object to certain types of processing, including direct marketing.
    • Portability: to request a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
    • Withdrawal of consent: where processing is based on your consent, you may withdraw that consent at any time; this will not affect the lawfulness of processing before the withdrawal.

To exercise these rights, please contact us using the details provided in the "Contact Us" section. We may need to verify your identity before responding to your request.

12. Marketing Communications You can opt out of receiving marketing communications from us at any time by:
    • Following the unsubscribe instructions in emails you receive from us.
    • Changing your communication preferences in your account settings, if available.
    • Contacting us directly using the contact details in this Policy.

Even if you opt out of marketing messages, we may still send you non-promotional communications related to your use of the Services (for example, booking confirmations, important service announcements, or legal notices).

13. Third-Party Websites and Services Our Services may contain links to third-party websites, applications, or services, including those offering excursions, museums of the Arab Emirates, Museum of the Future tickets, and price comparison tools. These third parties operate independently from us and have their own privacy policies. We are not responsible for the privacy practices or content of such third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

14. Children’s Privacy Our Services are generally intended for a general audience, including family weekend vacations and museum visits, but are not directed to children under the age defined by applicable UAE law without appropriate parental or guardian consent.

If we become aware that we have collected personal data from a child without verifiable parental consent where required, we will take reasonable steps to delete that information as soon as possible.

15. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top or bottom of the Policy and, where required by law, notify you in an appropriate manner (such as by posting a notice on our website or sending you an email).

Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

16. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, including anything related to excursions, museums of the Arab Emirates, the Museum of the Future, price comparison for museums, family weekend vacations, reviews, or feedback, you may contact us via the contact details provided on our official website or through the customer support channels indicated in our Services.

Please clearly state that your request relates to the "Cosmic Journey Guide Privacy Policy" and provide sufficient details for us to understand and respond to your inquiry.